Serving Western North Carolina
Putting Our Community First
As a mostly rural area, access to quality medical testing can be difficult. You might have to drive aways to get tested. Maybe you have to wait awhile for results because the sample is shipped to a national lab.
We get it. We live and work here too.
CommunityLab was created to provide easy and quick access to quality, reliable testing in this medically underserved region of North Carolina. We are here for you, our friends, our family, and our community.
Patient Test Results
If your testing was ordered by a healthcare provider, please contact them for your results.
If you are looking for COVID-19 drive-up test results, please visit communitylabsupport.com
Specialty Test
COVID-19 Testing Services
Drive-up testing
Saliva and nasal swab collection available at our site in Arden, NC
Rush
Get results within 3 hours (Drive-up testing only)
Home collection
Order saliva collection kits for COVID-19 PCR testing
Results in 24 hours
Get results for drive-up or home collection 24 from receipt at the lab
Frequently Asked Questions
Get the Answers You Need
If you did not find the answers you need in the FAQs, please visit Communitylabsupport.com for assistance.
Do you accept insurance?
Yes. CommunityLab accepts all insurance. However, we are not in-network with all insurers. Please contact us at Communitylabsupport.com to learn if we are in-network with your insurance.
How do I pay my bill?
If you are not using insurance or have not met your deductible or a co-pay is due, you will be able to pay your bill using the secure Pay Bill portal above.
What types of payment do you accept?
We accept all insurers, major credit cards, and PayPal.
How do I access my results?
If your test was ordered through a healthcare provider, please contact them for your results.
Other may be able to access your test results via the secure Patient Results portal above. You will need…
Is CommunityLab certified by CLIA?
CommunityLab is a division of Sanesco International and meets qualifications from both Clinical Laboratory Improvement Amendments (CLIA) and COLA for certification.
How long does a PCR COVID test take?
Traditional PCR COVID-19 tests take quite awhile to process due to lengthy sample preparation for the highlight sensitive laboratory test. This is why most labs have a long turnaround of 72 hours before results are available. CommunityLab can provide PCR COVID test results within 24 hours of when the sample is received due to a cutting edge method developed at Yale University specifically for COVID-19 PCR testing called SalivaDirect™.
3-Hour rush testing is available for drive-up testing only. To schedule rush testing, please call (833) 231-8190.
Can I pay with my HSA/FSA?
Yes, medical testing can be purchased using an HSA/FSA fund.
How long does it take to receive results?
Most results will be available in 1-2 days. Select tests may take longer.
Are my results secure?
We take your privacy and the security of your personal health information very seriously. All platforms used in the collection and storage of data are secure and compliant with the Health Insurance Portability and Accountability Act (HIPAA).
Depending on the test ordered and who is ordering, information may be shared with 3rd party entities such as employers, healthcare providers, or state health departments as required by law. Pursuant to Session Law 2020-4 Section 4.10.(a), North Carolina Department of Health and Human Services (NCDHHS) requires laboratories to report the results of all COVID-19 testing.
Do you take Medicare, NC Medicaid, or bill to HRSA?
Yes. CommunityLab is an in-network provider with Medicare and NC Medicaid. The federal HRSA program that offered free COVID-19 testing is no longer available.