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Frequently Asked COVID-19 Questions

Answers to common COVID-19 questions for
Patients
Healthcare providers
Billing
Mobile Testing
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Healthcare Provider Questions

Can I send patients to your facility to test?

CommunityLab is a regional lab located inside Sanesco’s 20,000 sq ft facility in Buncombe County. Testing is available on-site at our laboratory in Arden.

Patient can schedule an appointment for testing on our website.

What testing options do you offer?

As infection progresses, the body’s immune response to the virus changes. CommunityLab offers a variety of tests designed to capture the different phases of the immune response to the virus.

  • For detecting active viral infection for the SARS-CoV-2 virus, CommunityLab’s testing menu includes RT-PCR testing with options for either nasopharyngeal (NP) swab or saliva specimen collection.
  • For recent or prior infection, CommunityLab offers antibody testing which is a serology test used to determine if a person might have developed an immune response against a pathogen or not.
What is the testing turnaround time?

We understand getting rapid results is important to you, your family, friends, and communities.  All our tests offer same-day (24 hours) results.

Is there a minimum testing volume needed to partner with CommunityLab?

CommunityLab has a unique ability to customize testing services for any size based on each organization’s needs.

While mobile testing events are ideally suited for high-volume testing participation, we can customize testing solutions for small-scale partnerships. CommunityLab is dedicated to increasing testing capacity in WNC and can customize testing solutions for any organization no matter the volume.

To discuss your organization’s testing needs, set up a partnership consultation.

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Patient Questions

Where can I get tested?

CommunityLab works with communities throughout WNC to offer testing to the residents of the region.

We partner with healthcare organizations and providers, urgent care, long-term care facilities, corporations/businesses, non-profits, universities/schools, faith-based organizations, and other community outreach groups who may host mobile testing events.

While some events may have been set up by specific communities or organizations, anyone is welcome to participate.

Testing is also available on-site at our laboratory, Monday thru Friday. Schedule an appointment.

Can I get a test if I am asymptomatic?

Yes. Testing will be available for asymptomatic and pre-symptomatic individuals at mobile testing sites.

How long does it take to receive test results?

We understand getting rapid results is important to you, your family, friends, and communities.  All our tests offer same-day (24 hours) results.

How do I get a copy of my test results?

If your test was ordered by a healthcare provider, you will either access your results through their patient portal or through the CommunityLab portal using a secure link.

All others will access results through the CommunityLab portal. If you sign up for text and email notifications, you will receive a link to access your results when they are complete.

Are my results safe and secure? Are test results shared with anyone else?

We take your privacy and the security of your personal health information very seriously. All platforms used in the collection and storage of data are secure and compliant with the Health Insurance Portability and Accountability Act (HIPAA).

Information will only be shared with 3rd party entities such as state health departments as required by law. Pursuant to Session Law 2020-4 Section 4.10.(a), North Carolina Department of Health and Human Services (NCDHHS) requires laboratories to report the results of all COVID-19 testing.

What safety precautions will be implemented at testing sites?

Safety is our top priority. Mobile testing sites will follow protocols outlined by the CDC Broad-Based testing for SARS-CoV-2 in congregate settings guidance. Online registration will make the registration process quick, easy, and contactless. As needed, paper registration will also be available.

Billing and Payment COVID-19 Questions

Do you take Medicare, NC Medicaid, or bill to HRSA?

Yes. CommunityLab is an in-network provider with Medicare and NC Medicaid, as well as enrolled in the HRSA COVID-19 Uninsured Program.

How much does testing cost? Is it covered by insurance?

Insurance is accepted at your healthcare provider’s office and all mobile sites if you are referred by a healthcare provider or an ordering healthcare provider has authorized testing at the testing event.

Mobile testing sites will either be no cost or paid testing event. If you are at a paid event, you will be asked to pay (unless you have a provider referral) and be given a receipt. You may submit the receipt to your insurance provider.

On-site testing at our facility in Arden accepts insurance for those with symptoms or exposure. You can also choose to pay for the test if you need or want one for another reason. Learn more.

Note: No cost events will accept insurance for all patients regardless of symptoms or known exposure.

If you are uninsured, your test may be no cost according to the Coronavirus Aid, Relief, and Economic Security (CARES) Act Provider Relief Fund from the U.S. Department of Health and Human Services (HHS).

Does CommunityLab offer no cost testing to the uninsured?

Yes. CommunityLab through partnership with Dogwood Health Trust will allocate 10% of COVID-19 testing to serve uninsured in WNC.

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CommunityLab employee performing nasal swab during mobile testing
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Mobile Testing COVID-19 Questions

Are all testing options available at mobile testing sites?

Our mobile testing sites and on-site collection run the gold standard PCR testing. Samples will be collected at the mobile site and sent to the lab for PCR analysis with results available within 24 hours.

Are mobile and pop-up testing sites open to the public?

At mobile testing and pop-up testing sites or events, testing is open to the public and anyone can get tested. While some events may have been set up by specific communities or organizations, anyone is welcome to participate.

What safety precautions will be implemented at testing sites?

Safety is our top priority. Mobile testing sites will follow protocols outlined by the CDC Broad-Based testing for SARS-CoV-2 in congregate settings guidance.

Online registration will make the registration process quick, easy, and contactless. As needed, paper registration will also be available.

What affects availability of testing sites?

Holidays

Testing at our facility in Arden as well as at the walk-up site at 411 Depot St in Asheville will be cancelled on holidays.

Walk-up Sites

To protect people as well as staff, walk-up sites will be closed when temperatures dip below 40 degrees Fahrenheit or severe rain or flooding is expected.

Follow CommunityLab on Facebook for updates.